Retail MiRiDER Repair/Return form

The feedback from this form will assist in processing your return/repair/refund faster.

Collection of your bike will not be arranged until this form response has been received along with satisfactory pictures.

All bikes must be boxed and sealed securely. Ensure all components of the bike, such as the seatpost, is secured firmly and not loose in the box as metal on metal will cause damage and can not be claimed for. MiRiDER will also document the unboxing to ensure the best possible service.

By filling out this form, you are agreeing to supply photos of your bicycle prior to collection.

As a courtesy please ensure bikes are cleaned before returning to us.

Please note; current workshop turnaround is 2 weeks.

Name(Required)
Name of the bike owner
Address of the bike owner
Name retailer
Purchase Date(Required)
Please quote the ODO mileage located on the second readout screen (press the power button to cycle screens)
Return Reason(Required)
If your reason isn't listed, please describe below.
(if requested - otherwise leave blank)
I Confirm The Bike Is Boxed(Required)
If my bike has a rack installed, I understand that it may be removed for return shipping and returned separately.
Battery Key(s)(Required)
Please upload photos of your MiRiDER in side profile from both sides and one from above displaying the fold joint. Be sure to highlight any existing damage.
Drop files here or
Max. file size: 16 MB, Max. files: 10.